Well, I thought that I would only be writing about services in the food industry, but I have decided to put in this entry as I found their service too atrocious.
Last Monday, I went to Uniqlo to enquire about their Heattech inner wear as I was preparing for my trip to the Netherlands. The sales person was very nice and told me that the earliest that winter collection is going to come would be the end of September. Most guaranteed month would be October, by which time I would have already flown over to Europe.
Having done my little research, I thanked her and went one floor up to Winter Time, where they sold all things that were winter-related. I have bought quite a lot of thermal wear from their Vivo City branch before.
At first, the service seemed alright but when I said I would take the short sleeved modal thermal top, the sales person, a woman of plus size, took an XXL for me. I was quite appalled and it was obviously too big for me. I can quite remember that I was only an "M" and I told her that I was either an "M" or an "L". No bigger.
The sales person somehow did not seem to hear me or heed my advice. She took out an "XL". When I asked if I could try it. She curtly said," Cannot". I actually knew the answer as I know these are inner wear and should not be tried on. I was just trying my luck and she did not need to answer me so rudely. She actually would rather take it out all the sizes rather than give me what I wanted. After "XL", she took out? You guessed it: "L".
By this time, I was quite frustrated and a little angry. I felt that this girl did not know her job. An experienced sales person would have been able to tell one's size at first glance. It was discrimination, but I held myself back and did not say anything.
At the cashier counter where I was going to pay, the two sales girls (probably not the most political correct words to use but they were females) were talking amongst themselves, most probably discussing about the size that I took.
I did not feel that taking the "L" was quite right and so I asked the cashier (the other girl) whether I could come back and change if I found that the size was not right and if I had not worn it before. The sales girl replied, "Within 3 days lor. Cannot wear. If not we will not exchange."
I then told her I know the no-wearing policy and that I was not quite sure whether mine were "M s" or "L s". I also told the cashier that thermal wear should be fitting since it is the first or second layer that one is wearing (first layer being the bra).
What made me boil was what the cashier said next: " M-size can meh?"
If I had high blood pressure, I probably would need to be sent to the hospital already, but I just glared at her and left. By the way, she packed my clothes in a haphazard manner and I knew this was going to cause trouble and it did.
This was not the end of it. I went home and immediately took out all my thermal wears from them and sure enough, it was M-size!!!! As I did not have the time to go down within 3 days to change, I asked Mum to do it for me. She was smart enough to bring the old ones to proof that I was wearing "M".
The minute the sales girl took out my purchase, she stated that I had worn it before!!!!!!! So ridiculous! I did not even open the package and when I did take it out the night before, I had already seen that one of the clips holding the t-shirt in place has already come off!
This was still not the worst! What she proceeded to do next was, and it was discrimination to the core. She proceeded to slowly take out a new piece of L-size thermal wear, spread it out and measure the one that I brought home the night before, just to make sure that the clothes were not stretch and as if to so-called proof that I did not wear it before and spoil their clothes!!!!!!
I have waited this long to pen this as I wanted myself to cool down, but I find that even as I type, I am very angry. Angry because: a)they probably discriminated me because of my plump nature or b) they thought I was from China (no offence) or c) all the above.
When my Mum told me what happened, I had a good mind to write in the CASE, but thinking about the action (or lack thereof) and the trouble I had to go through, I did not.
I just find this types of service disgusting and I will never go back to that shop again. I actually paid money to buy something and got more than I bargained for and this excess is called discrimination and very bad customer service.
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