Bud

After dinner at Cedele, I wanted to get some organic make-up removal cleanser, and thus went over to BUD at Square 2. My mum had brought me there before, but as with all things, I liked to have different views from her. Now though, I am beginning to see the importance of buying responsibly and using products responsibly, so that we do not cause harm to our own body and the environment.

The owner was very friendly and knowledgeable and I suppose when I have my mind set on something, I would naturally let the salesperson (in this case the owner) help me out. If not, when a salesperson asks, "Can I help you?" I would simply tell them I am just looking around.

The owner was careful and meticulous enough to ask me what cosmetics I was using, like what type. He then asked what type of skin I had before proceeding to recommend me some brands. He was knowledgeable about his products and was able to tell me the price of each of the recommended products.

When my mum voiced her concern about my sensitive skin and how I would put it aside once I deemed it unsuitable, he went one step further by agreeing to give me a sample to try. While I was going to buy the product, he told me not to use it first. Instead, try the sample, and if redness or whatsoever occurs, bring back the product to exchange with an alternative brand.

This was not only generous of him but it shows that he has a certain percentage of confidence that his products would work and therefore, he can afford to suggest such a solution. I loved the matter-of-fact way that the owner did business, informing the customer and yet, not pushy at all. It just makes good business sense. Beats having like 10 sales girls standing at each individual brand, chit-chatting away and only patronising the customer as they pass by.